An appeal is a can be logged when certification client is not satisfied with a decision or action by MBS MSCD personnel.
Appellant fills Appeals Form and send to MBS MSC through the details provided on Certification Process – inquiry.
The appeal handling process has included at least the following elements and methods:
- an outline of the process for receiving, validating, investigating the appeal, and for deciding what actions are to be taken in response to it, taking into account the results of previous similar appeals;
- tracking and recording appeals, including actions undertaken to resolve them;
- ensuring that appropriate correction and corrective action is taken.
MBS acknowledges receipt of the appeal and provides the appellant with reports and the result of the appeal. The decision to be communicated to the appellant must be made by, or reviewed and approved by, individual(s) not previously involved in the subject of the appeal. MBS gives formal notice to the appellant of the end of the appeal handling process.